In all warranty cases, please contact the dealer where you purchased the product from first. Chances are that they’ll be able to help you out directly. Before you contact us, please review the warranty policy listed below.
DK Bicycles warranties the replacement of original DK Bicycles products due to defects in material and/or workmanship in accordance to conditions outlined below. All complete bikes purchased through mail order and/or over the Internet must be assembled by a qualified bicycle mechanic and accompanied by both proof of purchase and an assembly receipt (from a local bike shop) or the warranty shall be deemed void. Please support your local authorized DK Bicycles dealer.
COMPLETE BIKE FRAME/FORK LIMITED WARRANTY
DK Bicycles offers a standard 12 month warranty against manufactures defects on all steel and chromoly complete bike frames, forks, and handlebars from the original date of purchase. Aluminum complete bike frames carry a six month warranty against manufacturers defects from the original date of purchase. These limited warranties apply to the original owner with proof of purchase (receipt). Frames, forks, and handlebars must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.
COMPLETE BIKE PARTS LIMITED WARRANTY
DK Bicycles offers a standard 90 day warranty on all complete bike components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.
AFTERMARKET FRAME WARRANTY
DK Bicycles offers a full two-year warranty on all chromoly aftermarket frames and a six month warranty on all aluminum aftermarket frames from the original date of purchase. These warranties apply to the original owner with proof of purchase (receipt). Aftermarket frames must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.
AFTERMARKET PARTS LIMITED WARRANTY
DK Bicycles offers a standard 90 day warranty on all aftermarket components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.
WARRANTY TERMS & CONDITIONS
Warranty terms may differ from country to country. If you live outside of the USA, visit an authorized DK Bicycles dealer with your claim. The dealer will validate the claim and contact the DK Bicycles distributor in your country. They will handle your claim for you.
Labor and transportation charges are not included. These warranties are valid to the original retail purchaser only. Proof of purchase (receipt) is required to validate protection under these warranties as outlined above. Uses of parts or devices not consistent with the use originally intended for complete bicycles and aftermarket components as sold are not covered by these warranties. These warranties are limited to replacing the defective part without charge and the company shall in no event be responsible for special damages.
Products that have been warrantied already or replaced with a crash replacement upgrade will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time and will be treated on a case by case basis.
Notice: The user assumes the risk of any personal injuries, damage to, or failure of DK Bicycles bikes, frames, forks, handlebars, stems, and/or any other product manufactured under the DK Bicycles name, and any other losses if a DK Bicycles product is used in any competitive event.
These warranties are expressly in lieu of any other warranties. Any implied warranty, including any warranty of merchantability of fitness, shall be limited in duration to the duration of the expressed warranty set forth herein. The prompt return of the warranty registration form (accompanied by proof of purchase and assembly receipt, if applicable) within 30 days of purchase is a condition precedent to the coverage as provided herein. These warranties give you specific legal rights and you may also have other rights, which vary from country to country.
Although these warranties are limited, we appreciate your business and customer satisfaction is very important to us. If any problems occur with your DK Bicycles product, please feel free to contact us and we’ll do our best to satisfy you. As soon as you notice a problem, please take immediate action. Stop riding the bike. Ignoring the problem will likely make it worse. Taking immediate action will help us help you solve the problem sooner.
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