Thank you for choosing DK Bicycles. If for any reason the DK product that you purchased isn’t right, we will gladly accept returns for exchange or a refund within 30 days of the original purchase date. Your product must be unused, in its original packaging, and accompanied by a receipt from our online store; dkbicycles.com. We cannot accept returns for DK products purchased elsewhere.
STEPS TO RETURN YOUR UNUSED DK BICYCLES PRODUCT
Contact us to initiate your refund or exchange. Do not return the product without prior authorization. Please email us at firstname.lastname@example.org or call 1-800-332-9237. Include your order number in email or have it ready if you call.
All returned items will be refunded the full purchase price (minus shipping) once returned to DK and inspected. Returned items can also be exchanged for store credit. Shipping costs are non-refundable. In the event that your order was placed with free shipping, your return may be subject to part or all of the shipping charges incurred by us.
All returns must be completed within 30 days of purchase. This does not mean 30 days after you opened your order. Sorry, we do not offer refunds or exchanges beyond 30 days after purchase.
Your DK product must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot issue you a refund or exchange if your return is missing parts or packaging. Clothing must not have been washed or worn.
Refunds are made after your DK product is received and inspected. Approved returns will be refunded to the original method of payment used for purchase; credit card or PayPal. Please allow up two (2) business days after return has been processed for your refund.
Sales are final on all sale items. No returns accepted.
Send returns to:
217-A South Pioneer Boulevard
Springboro, Ohio 45066
Please write "Attn: Returns" on the box or label. We highly recommend that you choose a trackable shipping service for your return.
You are responsible for your own shipping costs for returning your item to DK Bicycles. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. Shipping costs are non-refundable.