DK Step Up 18"

Thank you for choosing DK Bicycles. If for any reason the DK product that you purchased isn’t right, we will gladly accept returns for exchange or a refund within 30 days of the original purchase date. Your product must be unused, in its original packaging, and accompanied by a receipt from our online store; dkbicycles.com. We cannot accept returns for DK products purchased elsewhere.

STEPS TO RETURN YOUR UNUSED DK BICYCLES PRODUCT

Contact us to initiate your refund or exchange. Do not return the product without prior authorization. Please email us at info@dkbicycles.com or call 1-800-332-9237. Include your order number in email or have it ready if you call.

All returned items will be refunded the full purchase price (minus shipping) once returned to DK and inspected. Returned items can also be exchanged for store credit. Shipping costs are non-refundable. In the event that your order was placed with free shipping, your return may be subject to part or all of the shipping charges incurred by us.

All returns must be completed within 30 days of purchase. This does not mean 30 days after you opened your order. Sorry, we do not offer refunds or exchanges beyond 30 days after purchase.

Your DK product must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot issue you a refund or exchange if your return is missing parts or packaging. Clothing must not have been washed or worn.

REFUNDS

Refunds are made after your DK product is received and inspected. Approved returns will be refunded to the original method of payment used for purchase; credit card or PayPal. Please allow up two (2) business days after return has been processed for your refund.

SALE ITEMS

Sales are final on all sale items. No returns accepted.

SHIPPING

Send returns to:
DK Bicycles
217-A South Pioneer Boulevard
Springboro, Ohio 45066

Please write "Attn: Returns" on the box or label. We highly recommend that you choose a trackable shipping service for your return.

You are responsible for your own shipping costs for returning your item to DK Bicycles. If you receive a refund, the cost of shipping on the original order will be deducted from your refund. Shipping costs are non-refundable.

In all warranty cases, please contact the dealer where you purchased the product from first. Chances are that they’ll be able to help you out directly. Before you contact us, please review the warranty policy listed below.

DK Bicycles warranties the replacement of original DK Bicycles products due to defects in material and/or workmanship in accordance to conditions outlined below. All complete bikes purchased through mail order and/or over the Internet must be assembled by a qualified bicycle mechanic and accompanied by both proof of purchase and an assembly receipt (from a local bike shop) or the warranty shall be deemed void. Please support your local authorized DK Bicycles dealer.

COMPLETE BIKE FRAME/FORK LIMITED WARRANTY

DK Bicycles offers a standard 12 month warranty against manufactures defects on all steel and chromoly complete bike frames, forks, and handlebars from the original date of purchase. Aluminum complete bike frames carry a six month warranty against manufacturers defects from the original date of purchase. These limited warranties apply to the original owner with proof of purchase (receipt). Frames, forks, and handlebars must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.

COMPLETE BIKE PARTS LIMITED WARRANTY

DK Bicycles offers a standard 90 day warranty on all complete bike components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.

AFTERMARKET FRAME WARRANTY

DK Bicycles offers a full two-year warranty on all chromoly aftermarket frames and a six month warranty on all aluminum aftermarket frames from the original date of purchase. These warranties apply to the original owner with proof of purchase (receipt). Aftermarket frames must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.

AFTERMARKET PARTS LIMITED WARRANTY

DK Bicycles offers a standard 90 day warranty on all aftermarket components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.

WARRANTY TERMS & CONDITIONS

Warranty terms may differ from country to country. If you live outside of the USA, visit an authorized DK Bicycles dealer with your claim. The dealer will validate the claim and contact the DK Bicycles distributor in your country. They will handle your claim for you.

Labor and transportation charges are not included. These warranties are valid to the original retail purchaser only. Proof of purchase (receipt) is required to validate protection under these warranties as outlined above. Uses of parts or devices not consistent with the use originally intended for complete bicycles and aftermarket components as sold are not covered by these warranties. These warranties are limited to replacing the defective part without charge and the company shall in no event be responsible for special damages.

Products that have been warrantied already or replaced with a crash replacement upgrade will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time and will be treated on a case by case basis.

Notice: The user assumes the risk of any personal injuries, damage to, or failure of DK Bicycles bikes, frames, forks, handlebars, stems, and/or any other product manufactured under the DK Bicycles name, and any other losses if a DK Bicycles product is used in any competitive event.

These warranties are expressly in lieu of any other warranties. Any implied warranty, including any warranty of merchantability of fitness, shall be limited in duration to the duration of the expressed warranty set forth herein. The prompt return of the warranty registration form (accompanied by proof of purchase and assembly receipt, if applicable) within 30 days of purchase is a condition precedent to the coverage as provided herein. These warranties give you specific legal rights and you may also have other rights, which vary from country to country.

Although these warranties are limited, we appreciate your business and customer satisfaction is very important to us. If any problems occur with your DK Bicycles product, please feel free to contact us and we’ll do our best to satisfy you. As soon as you notice a problem, please take immediate action. Stop riding the bike. Ignoring the problem will likely make it worse. Taking immediate action will help us help you solve the problem sooner.